Refund Policy
RSM CO PTY LTD – Melbourne, VIC
At RSM CO, we are committed to providing quality vehicles and services. Our Refund Policy complies with the Australian Consumer Law (ACL) and outlines your rights and our obligations regarding refunds, repairs, and replacements.
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1. Change of Mind
We do not offer refunds if you change your mind, make an incorrect choice, or find a cheaper option elsewhere. Please ensure that you are satisfied with your selection before making a purchase.
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2. Major Faults or Failures
Under Australian Consumer Law, you are entitled to a refund or replacement if the vehicle has a major problem, such as:
• The vehicle is unsafe to drive
• The vehicle is significantly different from its description
• It has a fault that would have stopped you from buying it if you had known
• It doesn’t do what we said it would, or what you asked for and can’t easily be fixed
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3. Minor Issues
If a vehicle has a minor problem, we will:
• Repair the issue within a reasonable timeframe at no cost to you
• If we cannot fix it in a reasonable time, you may be entitled to a refund or replacement
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4. Used Vehicles
Used vehicles are covered under ACL. However, refunds will only be provided if the vehicle:
• Has undisclosed faults that affect safety or performance
• Was misrepresented or not fit for purpose
Normal wear and tear or issues disclosed at the time of sale are not grounds for a refund.
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5. Deposits and Holding Fees
If you pay a deposit or holding fee and decide not to proceed with the purchase, the amount may be non-refundable, unless otherwise agreed in writing.
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6. Proof of Purchase
To process a refund, replacement, or repair, we require:
• A valid receipt or proof of purchase
• Vehicle registration details
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7. Contact Us
If you believe your vehicle has a problem covered under this policy, please contact us as soon as possible:
RSM CO PTY LTD
Office
14 Oak Tce, Wheelers Hill, VIC 3150
Yard
16/21 Cook Road, Mitcham, VIC 3132
Phone: +61405807250
Email: sales@rsmco.com.au